Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

On Jan. 3 at approx.

3:45 pm I purchased a round trip ticket to visit a friend to Fayetteville, N.C. through on American Airlines to fly out the next day (Jan. 4) at 3:30 pm. I talked to my friend shortly before purchasing the ticket and she said she was feeling a little sluggish but that I should come and visit for a week.

I also purchased flight cancellation insurance which American Airlines offered through for $28.00 called a Travel guard policy which they made it sound like in the case of cancellation your fees were covered. By 8:00 am the morning of the 4th my friend called me and told me that her and her son had come down with the flu and didn't think it was a good idea to come and asked if it was to late to cancel my flight. I told her it was not a problem because I purchased the cancellation insurance.I cancelled the flight and filed a claim with Expediapolicies after talking to American Airlines. They claimed that because there was no Dr.

report they didn't have to honer the policy. I was pissed and talked to American Airlines and they stated that I had 1 year to use the credit from the canceled flight of $397.50. I figured that would be fine because I was flying to Texas to visit my parents on Feb 5. I called to book the flight for $400+ and told them I wanted to use my credit towards the flight.

They came back and stated that the credit couldn't be used on an economy flight but that I could used it on a flight that cost $900+ . What a SCAM all the way around.

Product or Service Mentioned: American International Group Travel Insurance.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $426.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Feb 20.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like