American International Group
Reviews and Complaints
Non payment of claim
- Indifference and lack of integrity
Preferred solution: Full refund
Being screwed over for 12 years
AIG/Whirlpool Service SCAM
I've been paying for extended whirlpool coverage for 4 years, on a number of appliances. (As you know, the price increases every year.) When I made my call to Whirlpool, they asked a number of questions over and over again , kept me holding while they "checked" my contract.
Told me I had to call AIG. Result: They will not repair my malfunction (misaligned gears which make horrible noise, blocking out the TV.) I no longer have a contract and no money was ever returned. Numerous calls to AIG were made disregarded.
Do not fall for this scam. I will cancel all my contracts.
Preferred solution: Let the company propose a solution
Changing Direct Deposit
American International Group - Norco Review
American International Group Accidental Death Insurance Review
I've had the worst experience with American General Life , now known as AIG. My mom had an accidental death policy and she recently passed away.
Her death was considered accidental and it was unexpected and unforseen. However, it was not sudden she was in a coma for 2wks. Due to her poor prognosis her doctors and I decided to take her off life support. That decision made her death a "natural death", although it was an ACCIDENT that lead to the coma.
Needless to say, they denied our claim. This is after I called and explained the situation to see if it would be covered. They said "yes, no problem". My attorney followed up with them.
He was told the same thing, that the claim would be paid. No investigation or anything on the further. Just denied because the death certificate says "natural causes". But what about the accident that lead to the coma and the fact that she had very little brain function due to the accident.
In my opinion AIG doesn't care much about their customers whom pay faithful each month, year after year. Nor does it care about the families that are already devastated and saddened by the lost of their loved ones.
From what I've seen and experienced with AIG their utmost concern and top priority is REVENUE! $$$
Aig Insurance Workers Compensation Review
Aig Insurance Policy Review
Cancelled Life Insurance Policy Without Notice
Preferred solution: Full refund
American International Group - Aig Insurance Claim Review
Aig
Short Review on April&nbs-04:00;18,&nbs-04:00;2016
AIG IS A TOAL RIPOFF DO NOT Waste your money
AIG Travel Guard Insurance denial
I am writing to express my displeasure with the rejection of my AIG Travel Guard insurance claim, but more importantly, the unethical treatment I was given by a number of AIG Travel Guard staff members in trying to obtain information on my claim rejection and subsequent appeal.
We purchased travel insurance with AIG Travel Guard on 8/21/14 for our Italy trip scheduled for 10/17/14. I developed a back problem after the purchase date which got progressively worse. My doctor decided that the trip would be detrimental and we cancelled. My claim for reimbursement of $6800 was mailed on 10/17/14. I recieved the final rejection of my claim on 3/4/15, six months later.
The first rejection of my claim in writing was received on 2/12/15. The reason given was that I had a pre-exisiting condition based on some chiropractor visits prior to buying the insurance. I asked to speak with a supervisor. The supervisor gave a totally different reason for my rejection. Her explanation was that I saw an orthopedic surgeon in October after I filed my claim. I asked to speak with a manager. He agreed with me that it could not be the reason for my rejection. I asked what it would take to reconsider his decision. He said a statement from my chiropractor stating that my condition was stable and controlled prior to purchasing the insurance. My chiropractor sent in that statement the next day and one month later 3/4/15 came the second rejection letter. This time the reason given was because the 8/22/14 treatment I received from my chiropractor. There was no mention of the dates prior to my insurance being purchased. He states in the letter that my condition was controlled and stable up to 8/22. Since the policy states that it goes into effect at 12:01 am that day after purchase of the insurance, the treatment I received, although it was after the time it goes into effect, is still considered a pre-existing condtion.
I filed with the NYS Dept. of Finance a complaint against this judgement. After three months, they determined that this was a legal matter. However, in the information they requested from AIG Travel Guard the reason given for my rejection went back to the initial letter listing a number of dates in the lookback period prior to purchasing the insurance, a direct contradiction of the March rejection letter.
I called the writer of that letter and asked to answer two quesitons:
How can your medical examiner determine it was a pre-existing condition when both my doctor and chiroprator stated in writing that it wasn’t?
How can getting treatment for a condtion after the policy goes into effect constitute a pre-exisitng conditon?
He could not answer. I went on to a supervisor. She could not answer it. I moved to the next level, a manager. She could not answer the questions and in fact it took almost a month to finally get a call from the head of the department. He did not answer the questions either.
After dealing with seven people in the claims and consumer complaint divisions of AIG Travel Guard, I reached out to the top. I called the office of the CEO of AIG and was promised a callback on three different occasions. None came. When I stated that I would go public concerning the treatment I have been given, I got a call from the President of AIG Travel Guard. He was pleasant, apologized for how I had been treated, but was unwilling to allow any further appeals. He did not answer the questions I posed.
I was left with this situation. My chiropractor and doctor stated in writing that I did not have a pre-existing condition. AIG Travel Guard personnel from the first claim’s analyst to the President of the company played the shell game of changing reasons for my rejection and refusing to answer my questions at every level.
The two altenatives that still existed were to hire an attorney or go to small claims court. I contacted an attorney who said it would cost at least $3000 with no guarantees. I found that to go to small claims court I would have to file in Wisconsin or New York City, and even if they find in my favor, I have to collect on my own. My wife enouraged me to drop the whole thing insisting that I was getting very stressed out by it.
How I was treated by AIG Travel Guard was wrong, and I feel I need to let others know that it is company unworthy on anyone’s business.
Richard Cappelli
- Treatment and the misinformation given by the company
Preferred solution: Full refund
American International Group - Aig Life Insurance Review from Waco, Texas
I have had the worst experience with this company. The manager, Curtis Lee of the Bellaire, TX office does not return any of your phone calls.
Every time I call, it's either he just left or is on vacation. I have been trying to contact him for over a month. The agents are always changing. The current agents voicemail keeps saying he is on vacation & his voicemail is full but the secretary told me he had returned on Tuesday & had just left the office.
This insurance company is a joke. I would not recommend anyone to get insurance through them. I was just trying to contact them to see if my payment had been received, which I mailed out on 2/10/16 & as of today, 3/3/16, has not been cashed.
I'm sure it's sitting on someone's desk. I guess when you go on vacation, there is no else who takes over the files!
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Well I got one even better I'm been in and out of the operations for 14 Years and they are totally obvious to all my injuries trying time and time again to SCREW ME OVER REVOKE THEIR LICENSE FOR WORKS COMPENSATION IN ALL STATES. They do use 6 world country Doctors that can't even speak English sad I hope they get look into by the Government the state is just as corrupt as their adjusters doctors lawyers supervisors upper management to the top. Should be put underneath a magnifying glass
Amen brother AIG adjusters are GED educated only also AIG IS THE BIG criminal insurance company on the faces earth they should have their license revoked and they should all be screwed over
Yeah been totally screwed by those adjusters who only know denied last 8 years