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I've had the worst experience with American General Life , now known as AIG. My mom had an accidental death policy and she recently passed away.

Her death was considered accidental and it was unexpected and unforseen. However, it was not sudden she was in a coma for 2wks. Due to her poor prognosis her doctors and I decided to take her off life support. That decision made her death a "natural death", although it was an ACCIDENT that lead to the coma.

Needless to say, they denied our claim. This is after I called and explained the situation to see if it would be covered. They said "yes, no problem". My attorney followed up with them.

He was told the same thing, that the claim would be paid. No investigation or anything on the further. Just denied because the death certificate says "natural causes". But what about the accident that lead to the coma and the fact that she had very little brain function due to the accident.

In my opinion AIG doesn't care much about their customers whom pay faithful each month, year after year. Nor does it care about the families that are already devastated and saddened by the lost of their loved ones.

From what I've seen and experienced with AIG their utmost concern and top priority is REVENUE! $$$

Reason of review: Problems with payment.

Location: Memphis, Tennessee

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